Privacy Policy

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Last Updated: 17 August 2024

At The Synergy Group AG (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from our users (“you” or “your”), how we use that information, and the steps we take to safeguard it.

1

Information We Collect

1.1

Personal Information

When you interact with our website, register for an account, or use our services, we may collect personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (credit card details, billing address)
  • Business information (company name, job title, services offered)

1.2

Non-Personal Information

We also collect non-personal information automatically as you navigate through our website, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referral source (how you arrived at our website)
  • Pages viewed and time spent on each page
  • Cookie information (see Section 4)

2

How We Use Your Information

We use your personal information to provide and improve our services, including but not limited to:

  • Account Management: To create and manage your account, verify your identity, and process transactions.
  • Service Delivery: To facilitate the exchange of services within our network, including tracking tokens and transactions.
  • Communication: To send you service-related notifications, newsletters, promotional offers, and updates.
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
  • Personalization: To tailor your experience on our website, including personalized content and recommendations.
  • Analytics: To analyze usage patterns, monitor website performance, and improve our services.
  • Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

3

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

4

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. A cookie is a small text file that is stored on your device when you visit a website.

4.1

Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of our website and enable you to use its features, such as accessing secure areas.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to help us improve our services.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced features.
  • Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests.

4.2

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our website.

5

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

  • Encryption: Sensitive data such as payment information is encrypted using SSL (Secure Socket Layer) technology.
  • Access Controls: Access to personal information is restricted to authorized personnel only, based on a need-to-know basis.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Objection: You can object to the processing of your personal information, including for marketing purposes.
  • Data Portability: You can request that we transfer your personal information to another service provider.
  • Withdraw Consent: If you have provided consent for the processing of your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 8.

7

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website.

8

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We are committed to resolving any privacy-related concerns promptly and effectively.

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